TASTE THE EXPERIENCE!
Celebrating Our 30th Year Anniversary
TERMS AND CONDITIONS
FOR THE ONLINE SALE OF GOODS AND SERVICES,
CATERING AND PLANNING OF TAKE-OUT ORDERS, SMALL & LARGE EVENTS AND WEDDING RECEPTIONS.
1. THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY.
THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS.
BY PLACING AN ORDER FOR PRODUCTS OR SERVICES FROM THIS WEBSITE, YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS.
YOU MAY NOT ORDER OR OBTAIN PRODUCTS OR SERVICES FROM THIS WEBSITE IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) LEGAL AGE TO FORM A BINDING CONTRACT WITH DELICACY CATERING, LLC., OR (C) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE OR ANY OF THIS WEBSITE'S CONTENTS, GOODS OR SERVICES BY APPLICABLE LAW.
These terms and conditions (these "Terms") apply to the purchase and sale of products and services through DELICACYCATERING.COM (the "Site"). These Terms are subject to change by Delicacy Catering, LLC. (referred to as "us", "we", or "our" as the context may require) without prior written notice at any time, in our sole discretion. The latest version of these Terms will be posted on this Site, and you should review these Terms before purchasing any product or services that are available through this Site. Your continued use of this Site after a posted change in these Terms will constitute your acceptance of and agreement to such changes.
2. Order Acceptance and Cancellation. You agree that your order is an offer to buy, under these Terms, all products and services listed in your order. All orders must be accepted by us or we will not be obligated to sell the products or services to you. We may choose not to accept any orders in our sole discretion. After having received your order, we will send you a confirmation email with your order number and details of the items you have ordered. Acceptance of your order and the formation of the contract of sale between Delicacy Catering, LLC., and you will not take place unless and until you have received your order confirmation email and paid the purchase price.
3. Prices and Payment Terms.
(a) All prices posted on this Site are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and in your order confirmation email. We are not responsible for pricing, typographical, or other errors in any offer by us and we reserve the right to cancel any orders arising from such errors.
(b) Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, payment must be received by us before our acceptance of an order. We accept Visa, MasterCard, American Express and Discover for all purchases. You represent and warrant that (i) the credit card information you supply to us is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes and administrative Fees.
4. Shipments; Delivery; Title and Risk of Loss.
(a) We will arrange for shipment of the products to you. Please check the individual product page for specific delivery options. You will pay all shipping and handling charges specified during the ordering process.
(b) Title and risk of loss pass to you upon our transfer of the products to the carrier/delivery. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
5. Returns and Refunds.
WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON
THIS SITE AS NON-RETURNABLE.
6. LIMITED WARRANTY.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.
WE WARRANT THAT DURING THE WARRANTY PERIOD, THE PRODUCTS PURCHASED FROM THE SITE WILL BE MANUFACTURED AND SOLD IN ACCORDANCE WITH APPLICABLE LAW AND FIT FOR THE ORDINARY PURPOSE FOR WHICH THE PRODUCTS ARE SOLD.
WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF THIS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
OUR RESPONSIBILITY FOR DEFECTIVE PRODUCTS IS LIMITED TO REPLACEMENT OR REFUND AS SET FORTH IN THIS WARRANTY STATEMENT. NEITHER ANY PERFORMANCE OR OTHER CONDUCT, NOR ANY ORAL OR WRITTEN INFORMATION, STATEMENT OR ADVICE PROVIDED BY US OR ANY OF OUR SUPPLIERS, AGENTS OR EMPLOYEES WILL CREATE A WARRANTY, OR IN ANY WAY INCREASE THE SCOPE OR DURATION OF THIS LIMITED WARRANTY.
(a) Who May Use This Warranty?
This limited warranty extends only to the original purchaser of products and services from the Site. It does not extend to any subsequent or other owner or transferee of the product or any transferee or other beneficiary of the service.
(b) What Does This Warranty Cover?
This limited warranty covers during the Warranty Period (as defined below) defects in materials and workmanship in products and services purchased from the Site.
(c) What Does This Warranty Not Cover?
This limited warranty does not cover any damages due to:
(iii) improper use;
(iv) failure to follow the product instructions;
(vi) combination or use with any products, materials, processes,
systems or other matter; or
(vii) external causes such as accidents, abuse, or other actions or events beyond our reasonable control.
(d) What is the Period of Coverage?
This limited warranty starts on the date of your purchase and lasts until the
“best before” date on the packaging of each product (the "Warranty Period"). 3
(e) What Are Your Remedies Under This Warranty?
With respect to any defective products during the Warranty Period, we will, in our sole discretion, either: (i) replace such products free of charge or (ii) refund the purchase price of such products. We will also pay for shipping and handling fees to replace the product, if we elect to replace the defective products.
(f) How Do You Obtain Warranty Service?
To obtain warranty service, you must call 860-236-7100 or email our Customer Service Department at CS@delicacycatering.com during the Warranty Period.
(g) Limitation of Liability
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE OBLIGATION AND LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT OR SERVICE THAT YOU HAVE PURCHASED THROUGH THE SITE, NOR WILL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY LOSS OF PRODUCTION, WORK, DATA, USE, BUSINESS, GOODWILL, REPUTATION, REVENUE OR PROFIT, ANY DIMINUTION IN VALUE, COSTS OF REPLACEMENT GOODS OR SERVICES, OR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES DO NOT APPLY TO CONNECTICUT CONSUMERS.
(h) What can you do in case of a dispute with us?
The informal dispute resolution procedure detailed in Section 12 is available to you if you believe that we have not performed our obligations under this limited warranty or these Terms.
7. Goods Not for Resale or Export. You agree to comply with all applicable laws and regulations of the various states and of the United States. You represent and warrant that you are buying products or services from the Site for your own personal or household use only, and not for resale or export.
8. Intellectual Property Use and Ownership. You acknowledge and agree that:
(a) DELICACY CATERING, LLC., and its licensor(s) are and will remain the sole and exclusive owner[s] of all intellectual property rights in and to each product and service made available on this Site and any related specifications, instructions, documentation or other materials, including, but not limited to, all related copyrights, patents, and trademarks and other intellectual property rights. You do not and will not have or acquire any ownership of these intellectual property rights in or to the products or services made available through this Site, or of any intellectual property rights relating to those products or services.
10. Force Majeure. We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, pandemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.
11. Governing Law and Jurisdiction. All matters arising out of or relating to these Terms are governed by and construed in accordance with the internal laws of the State of CONNECTICUT without giving effect to any choice or conflict of law provision or rule (whether of the State of CONNECTICUT or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of CONNECTICUT.
12. Dispute Resolution and Binding Arbitration.
(a) YOU AND DELICACY CATERING, LLC., ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.
ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS OR SERVICES THROUGH THE SITE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.
(b) The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the Consumer Arbitration Rules (the "AAA Rules") then in effect, except as modified by this Section 12. (The AAA Rules are available at adr.org or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this section.
The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the Agreement is void, voidable or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction. The prevailing party shall be entitled to recover reasonable attorney’s fees and costs from the other party as provided herein.
(c) You agree to an arbitration on an individual basis. In any dispute,
NEITHER YOU NOR DELICACY CATERING, LLC. WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS IN COURT OR IN ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The arbitral tribunal may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitral tribunal has no power to consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction.
If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced.
13. Assignment. You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this Section 13 is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.
14. No Waivers. The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of DELICACY CATERING, LLC.
15. No Third Party Beneficiaries. These Terms do not and are not intended to confer any rights or remedies upon any person other than you.
(a) To You. We may provide any notice to you under these Terms by: (i) sending a message to the email address you provide or (ii) by posting to the Site. Notices sent by email will be effective when we send the email and notices we provide by posting
will be effective upon posting. It is your responsibility to keep your email address current.
(b) To Us. To give us notice under these Terms, you must contact us as follows: (i) by personal delivery, overnight courier or registered or certified mail to DELICACY CATERING, LLC., PO BOX 271336, WEST HARTFORD, CT 06127, Attn.: Customer Service ; or by e-mail to CS@DELICACYCATERING.com. We may update our address, or email for notices to us by posting a notice on the Site. Notices provided by personal delivery will be effective immediately. Notices provided by overnight courier will be effective one business day after they are sent. Notices provided by registered or certified mail will be effective three business days after they are sent. Notices sent by email will be effective when you send the email.
17. Severability. If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.
TERMS AND CONDITIONS
FOR LARGER EVENTS AND WEDDING RECEPTIONS
Pricing & Minimums
Delicacy Catering (“DC”) reserves the right to require a minimum number of guests per menu or per event. Guest minimum amounts, menu prices, menu items, and any other services or products offered by “DC” are subject to change at any time, without notice, based on resources, availability and other factors. There may be a time lag between any changes to prices, minimum guest requirements, and menu items or any other products/services, and when those changes appear on the website or on any other materials. Specific guest minimums, menu prices, menu items and service/products offerings will be confirmed by a “DC” representative when we plan an event with the Client.
To Secure the Date of the Event a Non-Refundable $500.00 deposit is required. To guarantee, to book, and to schedule an Event, a Signed Contract, and a 50% downpayment of the anticipated total cost of the Menus and Services required within Two-week period after the Secure of the Date deposit has been placed. The Remaining Balance of the Contract is to be paid Fifteen (15) days prior to the Date of the Event. The payment plan could be arranged for events booked one year prior the Date of the Event. On the Fifteenth day of the Day prior to the Date of the Event the Contract is considered Final, and no changes will be permitted thereafter. Any Events booked less than 30 days prior to the Date of the Event subject to a 100% full prepayment at the time of booking. If the Event has not been booked and/or scheduled within two-week period after the placement of the Deposit to Secure the Date, we reserve the right to open the Date of the Event to other Clients.
Form of Payments accepted: Cash, Bank's Check, Visa, Master Card, American Express or Discover. All Credit card transactions are limited to $5000.00. Additional charges will incur if an event time exceeds the scheduled time, agreed timeline of the Event, a number of meals to be served, Serving Staff and Bartending services, or any other goods /services.
Signatures & Initials on every page of the Contract are required.
Client can perform any alterations/revisions to said contract up and until Fifteen (15) days prior to event. Final head count for private events is due and must be conveyed to our office fifteen (15) days prior or sooner to Event. This number is considered your minimum guarantee attendance and cannot be lowered after that date. We will accept any increase in guarantee number until Seven (7) days prior to event.
Due to increasing costs & changing compliance regulations, a new policy for the use of credit cards to pay all or part of the total cost of your event order will be implemented on May 12 2017. A 3.75% surcharge fee will be assessed on all Visa, MasterCard, Discover Card and American Express credit card transactions. This fee is not greater than our cost of acceptance. No transaction fee will be assessed on payments made by Cash, Bank’s Check, EFT or ACH.
A submission of a Credit Card Authorization form is required for any financial transactions exceeding an amount of $500. Said Authorization form is to be filled out, and Signed by the Client and return back to our office. Any communications regarding your event's planning with any of our Staff members does not guarantee the Event's booking, and its production, till all deposits are in place as per per requirements described earlier in this paragraph.
Prices are not guaranteed for a scheduled Large, and /or Small Catering events, and/or Take Out orders for more then 14 days. All Contracts quoted, for more than 14 days out are subject to be revised at the time of delivery. Due to a Shortages of Supplies, Sadden price Increases and unstable markets, all Events/Orders, its Contracted Cost are subject to be revised and updated 14 days prior to a previously scheduled Events/Orders Dates. All prices are subject to a State's tax fees.
Hospitality and Gratuity Fee
An Administrative, Production and Service fee - collectively called a Hospitality Fee. A Hospitality fee range between 20%-30% referenced herein is for administrative overhead, documentation, preparation, and other management of the event, a Production, and Service of an Event are not, nor is it intended to be, a tip or gratuity for wait staff, service employees or service bartenders. A Gratuity charge ranging 15%-25% will be added to the Event's bottom line.
If your Scheduled Event is to be canceled before One hundred twenty (120) days of The Date of the Event, a 50% downpayment or any money paid towards the Contract as a part of the payment plan, will be subject to a 50% refund. After One hundred twenty (120) days from the Date of the Event, any payments made towards the Contract are non-refundable. The Deposit paid to Secure the Date of the Event is Non-Refundable at all times. The cost to create Event's contract is $1,500 per event. In case of cancelation, the Customer is responcible for the full reimbursement of the $1,500.00. We reserve a right to apply any funds deposited towards the Event to cover a Contract preparation cost of $1,500.00 and/or bill the customer for a difference.
Performance of this agreement is contingent upon the ability of the Caterer to complete the same and is subject to disputes, strikes, accidents, transportation, availability of foods, beverages or supplies and other causes whether enumerated herein or not. Beyond the control of the Caterer preventing or interfering with the performance of this agreement. Caterer's liability shall be limited for any breach or non-performance of the agreement or any part thereof to the amount paid for the initial deposit. Caterer shall not be liable for damages, consequential or otherwise other than for the return of the referenced deposit. Caterer is not responsible for damage or loss of any personal property at the Customer's event premises. You are responsible for the damages, theft, breakage and/or loss at or to the premises.
At the time of the event an actual count will be made of those attending and payment in full will then be made for any additional persons attending beyond guaranteed attendance. Dietary substitutions can be made available at time of booking. Persons receiving substitute meals must be identified by a special ticket. Any overage on the guarantee guest total may result in a different food item being served, and priced differently.
At the discretion of “DC” staff, leftover cooked food may remain with client whereas on site refrigeration is accessible to our staff. After which Client assumes all liability resulting in failure to properly maintain safe food temp's and storage of food. Any foods that has been out of the temperature control for more than two hours will be discarded by “DC: staff, - No Exceptions.
TAM/TIPS Bartending Service
By contracting “DC” Bartender Service you understand and agree to the following conditions:
1. I understand that “DC” does not promote under aged drinking under any circumstance and will not serve to guests under the age of 21.
2. I understand the bartending staff provided/secured by “DC” follow the guidelines required by TAM/TIPS certification and have the right to refuse alcohol to any guest that appears intoxicated. The host will be discreetly notified of such action and such action will be recorded by “DC”.
3. I agree that “DC” is not responsible for the conduct of guests at my event and is not liable for their actions before, during or after the time frame specified on signed contract.
Delicacy Catering reserves the right to inspect and control all functions. Waiver of Liability; the client agrees to irrevocably and unconditionally release “DC” from liability, claims, actions and causes of action arising out of or related to any loss, damage, illness, death or injury sustained by any participant in connections with any food, services, personnel, beverages, rental items not directly provided by “DC”. The Customer agrees to assume all responsibility for injury to persons present at the function or loss of their property, and agrees to assume responsibility for damages or theft to the Caterer's equipment caused by anyone attending or present on the premises as a result of said Customer's function.
Sales Tax Exempt requirements
If your organization holds a Federal Tax Exempt Certificate, and its seeking to be exempt from a Sales Tax charge for a Single or Unlimited Meal deliveries, it must provide a CT Tax Certificate 112, which approves your company with a Sales Tax Exemption for a Meal purchasing for a Single delivery, and /or Certificate 123 which covers Unlimited number of deliveries to your office for a year. Both Certificates 112 and 123 subject to approval by DRS of CT, and to be submitted by your organization for it's approval processing. Please contact DRS of CT directly for more information. A Certificates 112 and 123 will not be accepted if they are not approved by DRS of CT prior to your Meal delivery.
If you need any information regarding Certificates 112 and 123 please contact DRS of CT for more details, 860-297-5962.
The charge for a Connecticut Sales Tax (7.35%) will apply to all orders and events at all times, unless one of the Certificates 112 or 123 is provided within a sufficient time before order's, event's delivery date. Only then Delicacy Catering is authorized to remove Connecticut Sales Tax Charge (7.35%) by DRS from the invoice for a single delivery/order/event prior to its scheduled date of delivery. Delicacy Catering is the food vendor authorized by a State of CT to collect Sales tax on its behalf. Delicacy Catering is not responsible for any refunds, approvals issuing, or removing Sales tax Charge from the Invoices for services ordered. Delicacy Catering does not represents State of Connecticut and DRS. If you need further information, contact DRS directly 860-297-5962.
· A VENUE setup including rental equipment, centerpieces etc. is considered a service enhancement that is available for an additional fee. Rates vary depending upon extensiveness of setup and can be discussed with our Event Coordinator.
· If your event contains rental equipment (tables, chairs, linen, tents, dance floors, china, video equipment, etc.). a Rental Delivery & Pickup Fee will be assessed at $100 dollars minimum per delivery or pickup. Rental Delivery & Pickup Fee vary due to a distance from a Site/Venue location to Our headquarters.
· Cake Scoring & Plating Service is $100. Dessert displaying (cupcakes, etc.): $100.00
· Liquor Liability Coverage is $500 per event.
· Any Delivery/Fuel Fee is applicable to all events. A minimum Delivery Fee of $100 wii be applied to a Large events.
· Additional Labor Fee applicable for any additional staff or extended service hours requested by client or for Butler Passed Appetizer & Drink Service. A $45 hourly rate applicable for Wait staff or Non-Alcohol beverage attendants, and for Certified Bartenders. Travel time will be assessed to requested time frame of the above services at $45 per hour rate. The standard 20% Gratuities will be added to the Food and Beverage portion of the bill.
· “DC” offer Taste Testing Appointments for weddings and other joyous occasions. Please discuss your options with our Event Coordinators.
TERMS AND CONDITIONS
FOR SMALL EVENTS AND TAKE-OUT ORDERS.
Small Events / Take-out Orders
Booking and Ordering requirements:
All Orders/Events are being scheduled on "first come, first serve" basis. Delicacy does not commit to an Order/Event, and hold an Order's/Event's date without a Customer's commitment and payment. Once the catering request has been received, the Proposal will be emailed to a customer for a review and approval. We recommend to notify our office within 48-hour period of your decision. A Proposal will expire in 48 hours, and a customer might loose available spot in Delicacy's production schedule.
Approved Proposal must be Signed, Dated at the bottom of the page, and Emailed back to our office. Once Proposal has been received, an invoice will be created and emailed to a customer for a payment processing.
A payment is due upon receipt and approval of an invoice. We do require a prepayment in full, to be able to secure and guarantee your Order's/Event's processing and scheduling into our production schedule. We do offer a different payment arrangement for a Larger Events/Orders (Weddings, Galas, Take-Out orders with attendance of a 100 people or more, see above.
A Credit Card Authorization form will be attached and emailed to a customer alone with an Invoice. Said form to be filled out with a customer's payment information and emailed back to the office. If the payment information has been provided in the past, no action needed on customer's part. Delicacy also offers and accepts a Banks's and Corporate Checks. Let our office know if you prefer to use this type of payment. A Credit card on file is required for all Check payment arrangements regardless.
If a Customer has requested a Pickup from our Kitchen, a customer is to notify of his/her arrival by calling 860-236-7100, and Delicacy' staff member will bring an order out to a customer's car. If a customer has requested a delivery, or a Full Catering Service, then it will be provided according to a previously made arrangements described in a Proposal/Invoice.
A minimum of 20 guests is required on all orders.
Please allow a 48-HOUR advance notice on Small Take-out orders. To place a Large Take-out orders we require up to two-week advance notice. Contact our office for a details on booking a Larger Take-out orders. To book a Large Take-out order, or Event we require all Event's/Order's details, payments to be finalized before a Friday, of any week, to guarantee, secure, and schedule an Order/Event in a next week's production schedule. Delicacy Catering reserve's the right to withdraw, cancel, deny any order at any time.
Set-Up and Food Display:
All menu offerings will typically be displayed on attractive Plastic/Biodegradable disposable platters for your convenience. And are also available on handcrafted baskets, ceramic platters and glass bowls, to be setup and displayed by our staff for an extra cost. Our highly trained delivery personnel will take the time to unwrap, setup and display your order items and make certain that all is to your complete satisfaction.
Fees and Payments:
Payments can be made by a credit card Visa, MasterCard, American Express & Discover, Bank check, or cash at the time of placement of the order. A Signed Credit Card authorization form is required at all times. The order is considered secured if the payment in -full has been received. On all orders a minimum of 10% Service fee, and 15% Gratuities will be added to the total bill. All Full Service Events/Orders subject to a Hospitality fees with a range between 15% - 30% charge depending on a Service types requested. A Hospitality Fee charge is to include Administration, Planning, Logistics of the Event, it's Production, and Service, or a Take-out order (its not a Gratuity). A Delivery charges will apply, unless the order will be picked up by a customer from our kitchen/location. The delivery charge of $25 (covers distance 1-3 miles), over 4 miles assessed based on zip code of the delivery address.
In the case of the cancellation of your scheduled Event or Take-Out order before One hundred twenty (120) days of your Booked Date, your Deposit or any payments made towards the Contract will be returned less a 50% handling charge. Within One hundred twenty (120) days of the Booked Date the entire deposit, and any payments made towards the Contract are non-refundable. On All orders placed within 30 days of the Booked Date of the event/take-out order - all/any payments are not refundable.